Refund policy

You have 30 calendar days from the receipt of your order to request a return.

The item must be unused, in its original condition, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, email us at contacto@norveras.com with your order number and the reason for the return. We'll confirm the return shipping address and the next steps. Items returned without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us right away if the item is defective, damaged, or if you received the wrong item.

Refunds

Once we've received and inspected your return, we'll let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 14 calendar days. Please remember it can take some additional time for your bank or credit card company to process the refund.

If more than 14 business days have passed since we approved your return and you still haven't received your refund, contact us at contacto@norveras.com.

Return shipping costs

Return shipping costs are the customer's responsibility, except in the case of a defective product or a shipping error on our part.

Last updated: September 2026.